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Audi Center Zaventem Zaventem

Roadside assistance

Assistance in the event of a technical defect * / Mobility guarantee

Sudden technical failure that shuts down your car can always occur. As a user of a well-maintained Audi which is maintained and repaired by a recognized Audi dealer according to the instructions of the manufacturer, regardless of the age of your car, you benefit from the mobility guarantee (valid for all Audi's registered as from 1 April 1989):

  • assistance 24/7
  • if necessary your car will be towed to the Audi Service partner of your choice, except abroad (nearest Audi Service partner)
  • if your car can not be repaired quickly, you can enjoy a replacement car for up to 5 days (if necessary also during the weekend or a public holiday)
  • if you want to wait on your vehicle on the spot, as an alternative to the replacement car, you and your passengers can enjoy a stay of up to 5 nights in a hotel (breakfast included)
  • if you wish to continue your journey, the train or flight costs will be covered up to € 450 per person
  • in order to pick up your Audi again after the repairs, we will pay € 500 for the costs involved
  • are also covered: the taxi costs, the train or bus costs in the amount of € 80, the telephone or parking costs in the amount of € 30 and finally the urgent delivery costs for a part that is not available on the spot.

Call Audi Assistance at +32 (0) 2 756 86 81

* ‘Technical defect' means an Audi that is not able to get to a workshop on its own or the factory has decided that it can no longer drive for technical or safety reasons. This car must therefore be repaired or towed. It is therefore not possible to call on the Mobility Guarantee or Audi Assistance without a breakdown.

Audi Assistance also intervenes in the following cases:

  • a maximum of one flat tire (without the need to replace the rim)
  • oil shortage
  • coolant shortage
  • wrong fuel or fuel trouble
  • flat battery
  • damage by rodents
  • key or lock problems
  • AdBlue deficiency
  • Windshield wiper fluid or a defect in the traffic indicators or lights, windows, roof or hood that can not be closed
  • defective alarm or other security systems that prevent normal driving.

This intervention is only limited to on-site repairs or a tow to the authorized Audi dealer that the customer prefers. When intervening for a flat tire we tow the car to the nearest Audi dealer if it is not possible to assist the customer on the spot. All other services of the Mobility Guarantee, such as the replacement car and the coverage of any other costs, are therefore excluded.

Schedule your appointment : Click here

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      12:00 18:30
    • Tuesday
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      12:00 18:30
    • Wednesday
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      12:00 18:30
    • Thursday
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      12:00 18:30
    • Friday
      8:00 12:00
      12:00 18:30
    • Saturday
      10:00 12:00
      12:00 17:00
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    • Monday
      8:00 12:00
      12:00 18:30
    • Tuesday
      8:00 12:00
      12:00 18:30
    • Wednesday
      8:00 12:00
      12:00 18:30
    • Thursday
      8:00 12:00
      12:00 18:30
    • Friday
      8:00 12:00
      12:00 18:30
    • Saturday
      10:00 12:00
      12:00 17:00
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    • Monday
      7:30 12:00
      13:00 18:00
    • Tuesday
      7:30 12:00
      13:00 18:00
    • Wednesday
      7:30 12:00
      13:00 18:00
    • Thursday
      7:30 12:00
      13:00 18:00
    • Friday
      7:30 12:00
      13:00 17:00
    • Saturday
    • Sunday
    • Monday
      7:30 12:00
      13:00 18:00
    • Tuesday
      7:30 12:00
      13:00 18:00
    • Wednesday
      7:30 12:00
      13:00 18:00
    • Thursday
      7:30 12:00
      13:00 18:00
    • Friday
      7:30 12:00
      13:00 17:00
    • Saturday
    • Sunday
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